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UCLA Health System Three years ago, UCLA Health System ranked in the 38th percentile of peer institutions with regard to patient satisfaction. Today, they rank in the 95th percentile...
"The greatest outcome in using Talent Plus has been the culture we have created at West Bloomfield Hospital, which is so significantly different than anybody else in health care, and it shows. We recently celebrated our three-year anniversary and it is clear we have set a new way in which health care is being delivered."
King's Daughter's Medical Susan Graham, director of learning and organizational development for King's Daughters Medical Center, had a vision for her organization to secure a spot on Fortune magazine's list of the 100 Best Companies to Work For and accomplished just that.
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Health Care Success Stories
A client since 2004, this health system began building a new hospital in July 2006. Changing the face of health care by building a center for well-being, healing and community education, their president and CEO charged Talent Plus to assist in the creation of an engaged work force through the selection and development of highly talented people.Download PDF
After just one year, two Talent Plus health care client partners evaluated their use of the Quality Selection Process® (QSP®) and found remarkable results. Their findings simply reinforce what Talent Plus clients know. Because the QSP® selects for talent specific to each type of interview, those selected are better able to perform in their jobs. Since they are better suited for their position, they are able to perform the job well and experience increased job satisfaction.Download PDF
A study was conducted by Talent Plus at a health care facility to compare Press Ganey employee satisfaction data and interview data from department leaders.Download PDF
A year after partnering with a health system, Talent Plus examined their return on investment from implementing the Health Care Professional Interview.Download PDF
Health Care News Releases
Educational Health Care Audio | Video
In this webinar focuses on how UCLA Health System revolutionized their approach to the patient experience, resulting in unyielding excellence and outcomes that are the envy of organizations across the nation. Listen to bestselling author Joseph Michelli as he unveils with UCLA leaders Mark Speare and Robin Ludewig, along with Talent Plus president and cofounder Kimberly Rath, the "prescription" that led to their remarkable transformation. In his newest book, Michelli provides and inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach. This webinar provides attendees the opportunity to ask these industry leaders questions and provide more details around UCLA's five principled approach to excellence.Video Link
Creating a Health Care Award-Winning Culture: A Five Year Transformation and A Call To Serve | Video
This webinar features Kim Coleman, administrative director of talent acquisition at Bon Secours Virginia Health System, telling her story of the journey she and her team embarked on to transform their selection process and become one of the Best Workplaces in the World. Learn the strategy behind their transformation and how this multi-award-winning health care system took innovative steps to benchmark themselves in employee engagement, turnover and more - invigorating a workforce and becoming a change-agent in health care today.Video Link
Listen to Doug Rath, chairman at Talent Plus, Dr. Scott Whiteford, chair of research at Talent Plus and Dr. Susan Hirt, director of leadership consultants speak about what Talent Plus has learned from studying health care workers. Health care organizations must have a focus on talent at all levels, from the CEO to nurses to administrative assistants to physicians. A team of talented nurses working with a team of talented aides to support a team of talented physicians creates a patient-centric health care experience like no other. We've discovered excellent patient care requires a team of talented individuals focused on innovation and creativity, who can look to what could be rather than what might not, and foster meaningful interpersonal relationships that improve quality of care and speed of recovery.Video Link
This webinar features Gerard van Grinsven, CEO of Henry Ford West Bloomfield Hospital and cofounder of Fast Company magazine/bestselling author William C. Taylor. They look at how health care leaders and others are producing sustainable results by shifting their thinking beyond the ordinary and in the case of Henry Ford West Bloomfield- selecting for natural talent not simply technical expertise.Video Link
Talent Plus has put talent online! The leader in the scientific selection and development of people for growth-oriented organizations, has taken the same rigor that has gone into their structured interviews and put them online for frontline health care professionals on the clinical and non-clinical side, creating more effecienties and ROI for our customers. Learn more about how Henry Ford's partnership has increased patient satisfaction and decreased length of stay, for example, by partnering with Talent Plus.Video Link
Gerard van Grinsven, president and CEO of Henry Ford West Bloomfield Hospital (HFWBH) recently spoke to Talent Plus associates and clients on the eve of the Hospital's one-year anniversary. Henry Ford West Bloomfield Hospital's vision? A passion for service; a commitment to creating an environment of excellence; and successful relationships with the community, patients and employees. The outcome? Turnover at just 4% among employees (after selecting 1,200 from 25,000 applicants) and 99% satisfaction scores when compared to hospitals nationally, hospitals of only their size and hospitals in Michigan (Press Ganey). Henry Ford West Bloomfield Hospital has become a benchmark for health care moving forward in America with visitors from around the world visiting each day.
Watch his presentation below or visit the HFWBH site to learn more.
Susan Graham, director of learning and organizational development for King's Daughters Medical Center, describes her organization's journey to a spot on Fortune magazine's list of the 100 Best Companies to Work For.Audio Link
Recommended Health Care Books