Five Essential Strategies to Create the Best Patient Experience | Video Full Article
Kara Bunde-Dunn, Director of Client Service Teams at Talent Plus, presents a 30-minute webinar on how to create the best patient experiences through five essential strategies.
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"Culture of Greatness" with Jon Gordon | Audio Full Article
Jon Gordon, author of "The Energy Bus," "The No Complaining Rule" and "Training Camp," provides a message he's shared recently with audiences ranging from the University of Texas football team to Northwestern Mutual: "To build a winning a team and a successful organization, you must create a culture of greatness." Audio Link
CNBC Asia's Interview with Doug Rath | Audio Full Article
CNBC's Christine Tan gets expert advice from Doug Rath, chairman of Talent Plus, on his tried-and-tested employee selection formula that touts to cut down staff turnover and increase employee loyalty. Audio Link
Dr. Joseph Michelli Talks Talent | Audio Full Article
Author of "The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary" and "The New Gold Standard," Dr. Joseph Michelli is passionate about helping people and companies push the boundaries of the extraordinary. In one of his weekly podcasts, he cites Talent Plus as the industry standard in talent selection.
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"Pella's Best Practices in Selecting Managers," with Al Carlson Nov. 22, 2010 Full Article
"Improving Employee Engagement to Drive Customer Loyalty," November 18, 2010 Full Article
A webinar presented by Ryan Magnon. Magnon is a leader in quality management and process improvement across multiple industries. As a nationally acclaimed speaker, he serves as vice president, quality for The West Paces Hotel Group, overseeing global customer satisfaction, service quality metrics, process improvement, change management and leadership training for all brands. Magnon speaks on the topic of improving employee engagement to drive higher levels of customer loyalty. View Webinar.
"What We Have Learned From Studying Production Workers," November 11, 2010 Full Article
A webinar presented by Talent Plus mentor chairman, Doug Rath and Talent Plus chair of research Dr. Scott Whiteford. Doug Rath began the development of structured interview technology in 1966 with Dr. William E. Hall, co-founder of Talent Plus. In addition to his role as chairman, Rath has led the team of analysts, consultants, researchers, recruiters and seminar leaders for Talent Plus clients. As chair of Talent Plus' research team, Dr. Scott Whiteford is a leading authority on The Science of Talent ®. He is involved in assessing adverse impact and validation procedures for the company's structured person-to-person interviews and online assessments, as well as constructing new interviews and assessments to help client partners select highly talented individuals.
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"Selecting Great Sales Associates," presented by Kyle Bruss, November 4, 2010 Full Article
A webinar presented by Kyle Bruss, senior consultant with Talent Plus. Bruss leads Talent Plus' Talent Acquisition and has worked with Mercedes-Benz USA dealerships where he was part of the team that recruited, selected and on boarded great sales people to create Talent-Based Dealerships®. Coming off of a recessionary time, companies are finding that selecting top sales talent is the ticket to their increased productivity and growth in their workforce. By having individuals with more feet on the street and a higher propensity to sell - the opportunities are less limited. Having the right talent in the right place with the right investment by their managers, allows sales people the ability to soar. View Webinar.
"A Focus on Talent and Wellness," Lincoln Industries, October 27, 2010 Full Article
A webinar presented by Jodi Wacker, selection, learning and development manager and Dan Krick, vice president of people resources, both of Lincoln Industries. Lincoln Industries, a manufacturing and metal finishing company, employs 500 people in Lincoln, Neb. They invest heavily in the selection and development as well as the wellness of their people and this approach is paying dividends: They have been on the Great Places To Work Institute's list of the Top 25 Best Medium-sized Companies to Work for in America for the past five years. View Webinar.
The "Pursuit of Success" with Kimberly Rath September 1, 2010 | Audio Full Article
Reward and Recognition with Nora Bruey | Video Full Article
"Reward and Recognition" with Nora Bruey, executive director, career development at Clinique Services, part of The Estée Lauder Companies, and Mark Epp, senior consultant, Talent Plus.
How can an organization recognize and align the behaviors of their employees to the vision and mission of the company? This webinar explores the impact on Clinique's associates in using Talent Plus' Feedback Card. This webinar: + Distinguished between basic benefits of one's position - money, benefits and working conditions - and what truly inspires engagement. + Explored how an organization can recognize and align the behaviors of their employees to the vision and mission of the company. + Demonstrated how Clinique aligned the themes from the interviews they use from Talent Plus and their established Service Values. + Showed how Clinique provides this feedback to their teams at counters across the country. + Revealed how this powerful tool has made a measurable difference - qualitatively and quantitatively -- with associates and customers, resulting in an increase in sales. The key to effective recognition and reward is acknowledging behaviors that link to the vision of the company and allows employees to repeat actions that lead to increased engagement - for employees and their customers. Listen and watch here.
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"Driving Growth Through Excellent Service," Idaho Central Credit Union, June 23, 2010 Full Article
Shelli Bardsley, Executive Vice President; and Ralph Murdock, Vice President of Human Resources and Training; both with Idaho Central Credit Union (ICCU), Pocatello, Idaho, take listeners through their journey of "Driving Growth Through Excellent Service." In looking across their competitive financial landscape five years ago, the leadership team at ICCU knew if they wanted to meet their growth goals it would have to be in differentiating themselves through excellent service. Their focus on selection and fit has driven turnover to half of their credit union industry's average (from 36% to 18%) and how they have increased the number of accounts and deposits, while not appreciably increasing staff. Audio Link
"Why Sales Training Doesn't Work" with Larry Sternberg | Audio Full Article
Talent Plus associate, Larry Sternberg was the keynote speaker at the International Business Brokers Association on Friday, June 18. He presented, "Why Sales Training Doesn't Work," to business professionals from around the country. If sales training worked, everybody would sell as much as Zig Ziglar! Sternberg's explained how each person creates his or her success in their own way, using their own unique configuration of strengths and talents. He provided the tools needed for participants to find their own unique formula which will allow them to better use their time and create improved results. To download audio recordings of the IBBA workshops, click here and use the registration code "spring2010." 6Mb
"What Happy Working Mothers and their Children Know" with Dr. Cathy Greenberg | Audio Full Article
You Are On LinkedIn, Now What? Full Article
During this April 6, 2010, Lunch and Learn, Sam Mandolfo, LinkedIn Corporate, revealed the latest virtual collaboration and opportunities LinkedIn has opened to professionals worldwide. LinkedIn is an interconnected network of experienced professionals from around the world, representing 150 industries and 200 countries. Audio Link
"Applying Strength-Based Development" with Kimberly Rath | Audio Full Article
Kimberly Rath, president and managing director of Talent Plus, was featured on the radio show "Leadership Development News" as a special guest speaking to The Science of Talent®: Applying Strength-Based Development. Audio Link
"Background Screening: Commodity or Service?" with Michael Gaul | Audio Full Article
Changing the Mindset Of Attracting Talent to the Retail Auto Industry, Tuesday, March 16 Full Article
Talent Plus Senior Consultant Mark Juron spends time with Mercedes-Benz, USA dealers Eric Hessinger, partner and manager, Bobby Rahal Motorcar Co., Mercedes-Benz of Wexford,(Pittsburgh area); Gregory Jackson, president, chairman and CEO of Prestige and Jackson Automotive Management, Mercedes-Benz of St. Claire Shores, (Detroit area); and Michael Rosengarden, President, Autohaus Automotive, Autohaus on Edens Mercedes-Benz,(Chicago area). These three longtime auto dealers have witnessed the power of focusing on talent - from the selection of everyone from porter to general manager. They have created Talent-Based Dealerships with a "show me" attitude, and now are showing others just what that talent focus has meant - measurable results - more productive individuals providing service and sales - all in a culture delivering phenomenal customer experiences. Listen by clicking here. 6Mb
Empowerment - A Strategy for Future-Sized Organizations | Video Full Article
Talent Plus senior consultant Larry Sternberg discusses how empowerment can make your lean business become more nimble by enabling your remaining staff to make decisions and act rapidly. Selection is the foundation, but empowerment can be the accelerator. Video Link 4Mb
Individualized Performance Coaching | Video Full Article
Lifelong coach and veteran development consultant Taylor McMaster gives insight into the coaching strategies, recognition and relationship-building techniques that exponentially grow employee loyalty and productivity. Video Link 4Mb
Profit Center Manager Interview Yields "Surprise Hires" for Palm Beach Post | Video Full Article
Faced with market research that indicated a need to restructure the sales and marketing function within The Palm Beach Post, Vice President for Revenue Development Chuck Gerardi partnered with The Center for Sales Strategy and Talent Plus to find the right talent to fill four new departments. In this short video, Gerardi explains how Talent Plus' Profit Center Manager Interview resulted in "surprise hires," individuals with great talent who were previously "pigeonholed" into roles that did not optimize their natural abilities. Video Link 5Mb
Talent Plus Chair of Consulting, Education and Recruitment On the Air, February 18, 2010 Full Article
Larry Sternberg, Talent Plus chair of consulting, education and recruitment appeared on Ric Franzi and Doug Gfeller's Critical Mass for Business, part of OCTalk Radio, Thursday, February 18, 2010, (released February 25, 2010). When organizations seek to create breakthroughs, they turn to Sternberg, one of the most innovative thinkers in human resources today. Gfeller talked with Sternberg about the changes he has witnessed when businesses focus on strengths through The Science of Talent®. To listen 5Mb
Talent Plus Client Harman Management Corporation is Noted on MSNBC | Video Full Article
Talent Plus Senior Consultant Jim Meehan presents The Power of Human Recognition, Feb. 16, 2010 Full Article
British Psychologist and Talent Plus senior consultant Jim Meehan presents Part II in his 2010 series - this time deepening the discussion on the power of human relationships probing the power of human recognition in its various forms. Most times people consider human recognition as something provided after an outcome. Meehan instead talks about the importance of recognition inherent in human relationships given before the assignment of a task, during its execution and after its completion. Learning more about the power of human relationships can make an impact on those around you - whether at work or at home. To listen, click here.
"Priceless People Program" with Heidi Guest | Audio Full Article
"The Power of Human Relationships" with Jim Meehan | Audio Full Article
"Increasing Customer Loyalty Through Employee Engagement" with Ryan Magnon | Audio Full Article
"Journey to Great Places to Work" with Susan Graham | Audio Full Article
