"UCLA Health System's Prescription for Excellence," July 21, 2011
In this webinar focuses on how UCLA Health System revolutionized their approach to the patient experience, resulting in unyielding excellence and outcomes that are the envy of organizations across the nation. Listen to bestselling author Joseph Michelli as he unveils with UCLA leaders Mark Speare and Robin Ludewig, along with Talent Plus president and cofounder Kimberly Rath, the "prescription" that led to their remarkable transformation.
In his newest book, Michelli provides and inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach. This webinar provides attendees the opportunity to ask these industry leaders questions and provide more details around UCLA's five principled approach to excellence.
Video Link.
