Let’s take a couple of behaviors that are almost universally seen as negative – beating people up and lying.

Can you think of any kinds of roles in which beating people up is actually considered a good behavior that can drive success?

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In business, every day is game day and coaching happens in real time. The best managers are constantly coaching, and there are better and worse ways to go about that coaching.

Listen in as Larry Sternberg, Kimberly Shirk and I move in and out of sports and business examples to discuss questions like these:

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Managers who make a difference achieve more than just business results. They make a positive difference in the lives of the people they manage. The pinnacle of managing to make a difference is helping people self-actualize.

Self-actualization is self-fulfillment. It looks different for everyone because everyone has a different set of talents, a different configuration of potential and a different definition of what is ultimately meaningful. Managers who help people self-actualize help them become more of who they really are.

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Kim Turnage

The Follow Shirley Method? Whenever we talk about this topic, we get quizzical looks at first. Maybe you’ve never heard it called by that name, but you’ve been the victim of this training method at least once in your career. You arrive on the first day of your new job, your supervisor looks a little surprised to see you, and says, “Just follow Shirley today. She’ll show you the ropes.” That’s the Follow Shirley Method.

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Are you still living with the fantasy that relationships should be 50/50? If you want to be a manager who makes a difference, we encourage you to embrace the reality that relationships ebb and flow. Some days relationship investments from the two parties might be 60/40. Other days they might be 30/70. And over time some relationships may never even out to 50/50.

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