Author: Larry Sternberg (Larry Sternberg)

Thinking Critically About Critical Thinking
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Thinking Critically About Critical Thinking

Proficiency in critical thinking is considered by many authorities to be a major goal of higher education. It’s often taken as an indicator of intelligence. And the practice of critical thinking is emphasized — for good reason — in numerous professions. This link takes you to definitions posted on the website The Critical Thinking Community....

How Do You Tell Someone They Didn’t Get The Job?
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How Do You Tell Someone They Didn’t Get The Job?

This question comes up repeatedly, especially with new managers and supervisors. Few people enjoy delivering bad news, so some people try to avoid the conversation altogether, and some go too far in their attempt to soften the blow. Either of these approaches can make the situation worse for the candidate and for your organization. You...

Make a Difference: If You Have Been Newly Promoted, Just Take Charge
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Make a Difference: If You Have Been Newly Promoted, Just Take Charge

Have you recently been promoted to your first job as a supervisor or manager? If so, congratulations! Yesterday you were one of the guys, and today you’re their boss. You have a new set of important responsibilities and your relationships with your friends and co-workers have changed. This promotion presents a major growth opportunity for...

Make a Difference: Meet Each Employee’s Individual Needs
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Make a Difference: Meet Each Employee’s Individual Needs

If you had to focus on ONE THING in 2018 to increase engagement, improve retention and build employee loyalty, this could be it! The secret is to evolve beyond a one-size-fits-all approach to motivating people. Every person is unique. Each person has a different set of needs, wants, likes, aspirations and goals. Some people place...

Make a Difference: Focus More on the 20%
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Make a Difference: Focus More on the 20%

Don’t send your pitchers to batting practice. Don’t send ducks to eagle school. Don’t try to teach penguins how to fly. Don’t try to teach a pig to sing. What do these all have in common? They’re all about taking the focus off of weaknesses.

How Much Can Training Accomplish?
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How Much Can Training Accomplish?

I was invited to give a presentation for a very large, prominent software company at a conference of help desk managers from all over the world, and the topic of the conference was “Creating a Better Customer Experience”. Different presenters focused on different ways to achieve this important outcome. Some, for instance, focused on how...

Are You Thinking About Boomeranging?
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Are You Thinking About Boomeranging?

Boomerang employees are people who have left an organization and then been rehired at a later date. It used to be taboo. In fact, about 50% of HR professionals surveyed say their organizations had policies that prohibited rehiring former employees in the past. But over 75% of those same HR professionals say their companies are...