Category: Blog

#PX2019: “Pedal to the Metal: How to Improve Patient Experience in 60 Days”
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#PX2019: “Pedal to the Metal: How to Improve Patient Experience in 60 Days”

  Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. Two years ago, the Academic Medical Center, Froedtert Hospital realized how engaging staff results in extraordinary changes in the patient experience.   Aamer Ahmed, Director of Patient...

#PX2019: Best 10 Tweets
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#PX2019: Best 10 Tweets

Talent Plus ® attended the 2019 Patient Experience Conference by The Beryl Institute. This series takes a closer look at challenges healthcare professionals face today and conference takeaways. For three days, healthcare professionals gathered in Dallas with the sole mission to find ways to collaborate and learn new ways to enhance the patient experience for...

The Year of the Manager
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The Year of the Manager

Have you seen Office Space? I just saw it. I know, I’m only a couple of decades behind its 1999 premiere. The movie has achieved cult classic status – proof positive: it’s playing now, 20 years later, at my local Alamo Drafthouse. Sadly, Office Space is so funny because its central theme of horrible bosses...

Avoiding Distractions for Telecommuters
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Avoiding Distractions for Telecommuters

If you’re like the vast majority of workers — 70% based on a survey by IWG — you work from somewhere other than your company’s office at least one day a week. Other research  from Stanford suggests telecommuting boosts productivity while reducing both turnover and costs for organizations.  But working from home (or your local...

Thinking Critically About Critical Thinking
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Thinking Critically About Critical Thinking

Proficiency in critical thinking is considered by many authorities to be a major goal of higher education. It’s often taken as an indicator of intelligence. And the practice of critical thinking is emphasized — for good reason — in numerous professions. This link takes you to definitions posted on the website The Critical Thinking Community....

How Do You Tell Someone They Didn’t Get The Job?
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How Do You Tell Someone They Didn’t Get The Job?

This question comes up repeatedly, especially with new managers and supervisors. Few people enjoy delivering bad news, so some people try to avoid the conversation altogether, and some go too far in their attempt to soften the blow. Either of these approaches can make the situation worse for the candidate and for your organization. You...

“What Do Talent and Pizza Have in Common?”
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“What Do Talent and Pizza Have in Common?”

When coaching leaders, I often begin our first meeting by asking this question. Actually, it is my second question. My first question is, “What three words would you use to describe a great leader?” As I wrote in my article, “Sociology of Leadership,” over 99 percent of responses focused on talents; whereas, less than one...

Introverts in the Workplace
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Introverts in the Workplace

We are conditioned to value the traits of more extraverted individuals. As described in Quiet by Susan Cain, extraversion became the cultural ideal at the beginning of the 21st century. “Stunning,” “dominant,” “forceful,” “energetic” and “magnetic” quickly became the ideal characteristics as people sought to excel in the new workplace. Companies began to hire for...

From Verse to Universe – Creating Symphony Amongst Leaders
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From Verse to Universe – Creating Symphony Amongst Leaders

“Don’t let a loud few determine the nature of the sound. It makes for poor harmony and diminishes the song.” ― Vera Nazarian, The Perpetual Calendar of Inspiration Our ability to embrace change in this volatile world and adapt to its dynamic demands is possibly our only ticket to win. The way we do business...

A Workplace Without Weaknesses
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A Workplace Without Weaknesses

Strengths versus Weaknesses? Can you imagine a workplace where your manager played to your strengths, rather than helped you improve your weaknesses? This would be a world where you were celebrated and recognized for the things you do best versus scorned for the things that do not come as naturally. Following a strengths-based perspective, rather...